Introduction to Pega

·         Introduction to Pega

·         Situational Layer Cake

·         Application development studios

·         How to navigate the Pega Platform

·         Roles on a Pega project

1.      Process Definition

·         Flow

·         Screen Flow

2.      Case Management  

·         Stage based case management

·         Case life cycle

·         How to design a case life cycle

·         How to update case status

· Parallel processing

· How to perform processes in parallel

·         Routing work

·         configure a single level & cascading approval

3.      User Interface
Create a Section
b.    Create a Section Containing Multiple Layouts
c.    Adding a Section to a Flow Action

4.      Advanced UI
Conditionally Display a Layout Using a When Rule
b.    Conditionally Display Property Fields
c.    Create a Dynamic Select Control
d.    Repeat layout( Row/Tree/Grid)

5.      Dynamic Layouts

Advanced Concepts

1.      Assigning the work

1.      To Work List

2.      To Work Basket

3.      To Skill Based Work Basket

4.      To Current Operator

1.      Creating Work Group / Work basket

2.      Validation

3.      Business rule delegation

4.      Data types

5.      SLA( Service Level Agreements)

· Define an SLA

· Assigning SLA to Assignment

· Assigning SLA to Work-Object

· Testing SLA

6.      How to Send a Correspondence (E-mail)

7.      Correspondence Fragment

8.      Configuring E-mail (Inbound/Outbound)

9.      Reports

· Introduction to creating business reports

· The role of reports

· Business and process reports

· The Report Browser

· How to create a report

· How to organize report results

· Creating a report

· Organizing report results

 10. CBT (Case Type Backlog)